Last week I purchased two different products. Both related to making videos. One had a subscription component, the other was expensive. Neither could do what I was looking for despite the sales page claiming they did. So, I did what any self respecting purchaser does. I politely requested a refund. One actioned the refund immediately. The other, though, tried to keep me on the hook with multiple offers. I didn’t want any of the offers and kept requesting the refund. I had notification today that the refunds had been actioned. That only took 4 days, when their website said no questions asked refund. I was preparing to escalate the request, but didn’t need to. The question is, why didn’t they just issue the refund as they claimed they would? I don’t know the answer, but the message is clear. If you offer a refund, you must honour it. I know many people who sell PDFs and videos that, once delivered, are impossible to stop people using if they request a refund. Well, impossible until now. New EU rules that took effect this year require a visible, easy way for customers to cancel — which makes the old workaround (bury the cancel button, hope they give up) a lot harder to rely on. I didn’t like that, so I created a way for anyone to revoke access to a PDF or video when a refund is granted. Frankly, I think that’s fair. When you buy a product that’s not up to scratch you should be able to get a refund. But, this new legislation is enabling fraud. People can, and will, request a refund even though they want to keep access to your product. This stops them – https://link.ckv.to/paylocker Get a 7-day trial. Regards, |
