Why do they bother to give contact details when they clearly have no intention of responding?

This time I’m talking about the Bricks and Mortar companies that deal in the 3D world.

I need to replace some clearance lights on the caravan, don’t ask why.

The original lams are no longer available because the van is 21 years old.

Who knew they’d stop making things that work fine.

I found some lights on a large company’s website but couldn’t find the same items in any caravan or automotive outlets yet.

The online details are sketchy, to say the least, which wouldn’t be a problem if they’re being installed on a new vehicle, but are not suitable for fitting as a replacement.

Simple things like how are they wired up or what does the inside of the assembly look like.

So I emailed the Australian head office to ask for some additional details.

That was over a week ago, and I have had no response, not even an automated response to say they got my email.

Now I’ll have to ring them and wait for a while telling me that my call is important to them, and they’ll still have to email me their response.

Customer service is slipping badly in this country. 

What’s it like in yours?

Regards,
Brent.

P.S.  I’ve been talking about embracing your flaws to free your creative self for the last couple of days.  

Apparently, I managed to demonstrate my flaws at the same time.

I failed to set up delivery of the free report correctly, so those requesting it didn’t get it delivered.

I have corrected that and have delivered the report to you.

If that fails, please let me know.

The report is still available here https://burtm10.systeme.io/imperfect for those who haven’t picked it up yet.

You can tell me if I got it right this time.