I used to work as an auditor. At the utility company, staff were trained to follow process documents. Then people like me audited the processes they used. Interestingly, almost nobody followed the documented process exactly. My job wasn’t to reprimand people. My job was to determine whether the changes they made produced better or worse results. Often the staff member had improved the process. They had discovered something that worked better in the real world. If the results were better, the process document was updated. That was the most common outcome. Fine-tuning the process. Improving the workflow.
That’s something you can do in your own business. First, write down what you think your process is. Then watch what you actually do. The differences are where the improvements live. You can’t improve what you don’t measure. Documenting your process is the first measurement. And once you can see it clearly, you can make it better. Regards, |
Where the marketing is easy.
