I had another one of these errors recently with one of my autoresponders.

I had just updated the O.S. for my computer, which requires a re-boot.

That shouldn’t trigger a “we don’t recognise you” error, but it did.

I was so frustrated by this that I emailed support with this message:-

Why is this device “unrecognised”?

It’s the same computer, same browser and same location that I’ve been using daily for the last several months.

If the I.P. address changes, that doesn’t mean it’s a different machine or even location.

I’m linked into an ISP, like probably 99% of the Internet users, and the I.P. address could change daily.

My computer did an operating system update last night, but it’s still the same computer.

If you genuinely want to prevent attacks, you need to work out some way of checking the user’s computer that doesn’t rely on things that will change on a regular basis.

Otherwise, you are just annoying people for no benefit.

In their reply was this statement:-

I see you have a concern regarding your login. I have to agree with you, and I also checked your recent login, and it was coming from the exact Device/Location.

So, something else triggered the error, as I suspected.

I feel that my frustrations with this sort of login error are now vindicated by at least one company, and I suspect it’s the same with all the others.

In the future, I may email the relevant company every time I get this error, but I suspect that most of them will ignore me because they don’t give a flying…

Regards,
Brent.

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